Refund policy

Returns & Refunds Policy

At Tokyo Supplements, we are committed to your satisfaction and comply fully
with the Australian Consumer Law (ACL) under the Competition and Consumer
Act 2010.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Under the ACL, our products come with guarantees that cannot be excluded.
You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND RETURNS
We offer a 14-day change of mind return policy. You have 14 days after
receiving your item to request a return. To be eligible, your item must be:
- Unopened and unused
- Original seal intact
- In its original packaging
- Accompanied by proof of purchase

Change of mind returns are not required under ACL — this is an additional
courtesy we extend to our customers.

HOW TO START A RETURN
Contact us at services@tokyosupplements.com.au or call 1300-850116 to
initiate a return. Once approved, we'll send you instructions. Items sent
back without prior approval will not be accepted.

Return shipping address:
Tokyo Supplements Returns
23 Ray Road, Unit 5B
Epping NSW 2121
Australia

RETURN SHIPPING COSTS
- Change of mind returns: customer pays return shipping
- Faulty, damaged, or incorrectly sent items: we cover return shipping costs

REFUNDS
Once we receive and inspect your return, we'll notify you of the outcome.
If approved, your refund will be processed within 30 business days to your
original payment method. Please allow additional time for your bank to
process the payment. If you haven't received your refund after 30 business
days, contact us at services@tokyosupplements.com.au.

FAULTY OR INCORRECT ITEMS
If you receive a faulty, damaged, or incorrect item, contact us immediately
at services@tokyosupplements.com.au with your order number and a photo of
the issue. We will arrange a replacement, repair, or full refund at no cost
to you — in accordance with your rights under ACL.

NON-RETURNABLE ITEMS
The following cannot be returned (except where required by ACL):
- Products that have been opened or had their seal broken
- Products past their use-by date
- Gift cards
- Items marked as final sale at time of purchase

Note: These exclusions do not apply if the product is faulty or does not
match its description — your ACL rights always apply.

EXCHANGES
The fastest way to exchange an item is to return the original item first,
then place a new order once the return is approved.

INTERNATIONAL CUSTOMERS
For customers outside Australia, return shipping costs and timeframes may
vary. Duties and taxes paid on delivery are generally non-refundable.

EU CUSTOMERS
EU customers are entitled to a 14-day cooling-off period under applicable
EU consumer law, in addition to any rights under ACL where applicable.

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I’ve noticed very clear results after using this product—my skin feels more hydrated and smoother, and my body feels healthier in a short time. The capsules are easy to take and cause no discomfort or side effects. It’s definitely worth maintaining long-term if you want to care for your skin and joints from within.

JAPANESE HEALTH SUPPLEMENT WITH A FEW ISSUES

DELIVERY SPEED RATING⭃ 📮 Good, item arrived on 4th business day after order dateITEM AS DESCRIBED BY THE SELLER?⭃ Yes, fully matched the product listing photos and descriptionWHAT GETS DELIVERED⭃ Black Ginger Extract Sachets x30 SticksHOW IT WORKS⭃ This health supplement includes Black Ginger as its key ingredient. Black Ginger seems to have its origins in Japan and is promoted as supporting metabolism, energy levels and weight control. This product also contains Heat-Killed Bifidobacteria intended to improve gut healthPERSONAL ANGLE⭃ I was able to test this supplement across one week following the recommended two sachets daily into cold water⭃ This was my first experience consuming a Black Ginger health supplementGOLD MEDAL🥇 The powder did mix reasonably well (there was the occassional blob that dissolved with stirring) into my preferred liquid which was was a glass of iced H2O. As per most wellness supplements I didn’t expect nor achieve immediate results rather it seems to be a product the customer benefits from best with long term usageSILVER MEDAL🥈 No question the packaging and overall presentation is impressive delivering that professional attention to detail the Japanese are renowned forBRONZE MEDAL🥉 Convenient single serve sachetsGOOD EFFORT✓ Each individual sachet is tiny making them convenient to carry and use at work or on the fly. I very much appreciated not having to deal with messy powder jars or swallowing tablets✓ Contains Heat-killed Bifidobacteria BR-108 that is promoted to support overall gut healthUNPLACED✗ Is by and large flavourless when consumed which for some customers could be a positive aspect. Personally I wasn’t a fan instead preferring a drink containing a flavoursome kick✗ The online product listing does not make a compelling case as to why a customer should be using this product. It leans heavily into the Japanese connection but for me I need something more to become a regular userIN LAST PLACE❌ The box each sachet arrives in is 90% in Japanese language making the list of ingredients unreadable to the English customer which is a big problem for mine. Then, compounding this problem is the detailed list of ingredients in English within the product listing are buried within and are instead presented as a dense difficult to read 12 bullet pointsBottom line, unless the English speaking customer goes to the extra effort of potentially using a translation App then they may not fully understand what and how much they are actually putting into their mouths which is a dangerous scenarios for customers who have food or supplement allergiesMy advice would be if you have some sort of food allergy probably best to avoid this supplement❌ Each sachet does not have a perforated tear option making opening by hand difficult. It can be achieved but does take some effort, instead a pair of sharp scissors remains your best option for achieving a neat clean sachet splice❌ Price per box will be a turn off for some folks especially those shopping on a budgetSee * below in VALUE FOR MONEYDOES THIS PRODUCT REPRESENT GOOD VALUE FOR MONEY?* Heres the critical point - this product does not come cheap on a one month supplyFor example, currently it is priced at $109.57 on Amazon Australia, this price is advertised as minus 20% down from its original pricing of $136.96In context the current price works out as thus:The box arrives with 30 sachetsThat is $3.65 per sachetThen following the recommended dosage of two sachets daily = $7.30 per dayI present this for truth telling only because I simply don’t know enough about Black Ginger Supplements to understand if this pricing is good, bad or on par in comparison to similar variations. However, this product appears to be an imported product from Japan into Australia with imports always attracting an addition pricing slug🤔 WRAPPING THINGS UPVery much on the fence with this oneIt seems okay enough to consume with no negative nor positive outcomes from daily use. If there are benefits they must be under hood so to speakHowever the cost for this product is simply too rich for my blood. In full fairness I simply do not know enough about what has gone into this supplement to fully determine if its pricing is reasonable, unreasonable or outrageousOVERALL IMPRESSION🪙 TOSS UP = FAIR3 STARS✯ ✯ ✯

Not very soluble

They don't dissolve readily in cold water, but the taste is totally fine. I've found I have to shake it a lot and let it sit for a while, but there are still sometimes a few clumps. They don't taste like anything weird though and they're very well packaged in individual sachets.I don't really know much about the ingredients and the directions are in Japanese, but it seems like it's a high quality product and it feels like it's doing me some good.When I translated the directions, it says to dissolve in warm water and have 2 sachets a day. I'll try that tomorrow! Hopefully it dissolves a little better in something hot.

easy to drink; not noticed any difference though

I was worried when ordering this that it may taste terrible. Happy to report it doesn't really taste like anything, haha! There is a very faint taste, but you can easily add this to any flavoured beverage and you won't be able to taste it. If I'm lazy I just have it with straight cold water in a tall glass.I do find it doesn't blend particularly well, even with vigorous stirring; bits tend to settle at the bottom. With hydration powders, I find the clumping to be gross, but with this, the powder is finely ground and the clumps are not that noticeable when swallowing.Have been drinking these sachets for a month now. I was primarily wanting to try them because I already take bifidobacterium supplements for gut health, and I've read the studies about black ginger potentially improving metabolism. I'll be honest and say I haven't really noticed a difference. It can take time for changes to occur, so it's possible any noticeable benefits are yet to come. I'll still finish out the box, but for the price I'm not willing to reorder this.Worth noting this does contain lactose on the ingredients list. I'm sensitive to lactose (I have to take lacteeze when I have dairy) but I've not had any issues with these. If you're lactose intolerant, might be worth starting out with a smaller dose and titrating up.

weight balance support as part of a daily healthy lifestyle.

This weight balance support by REIKA LAB is beautifully presented.This consists of black genger extract and is a Japanese wellness ingredient support for weight balance which is a daily suppliment to also compliment a healthy lifestyleThe suggested use is 2 sticks per day with water, which makes it easy to take either at home or on the go if you have a busy lifestyle. This is made in Japan so I was really excited to try this, and states quality manufacturing with traditional botanical wisdom and modern science.The individual sachets deliver exact servings for travel or busy days which takes measuring out of the equation - it's super simple! I mix mine with my daily morning smoothie, so it's super easy and convieniant.It has heat-killed Bifidobacteria BR-108 which is formulated with Black Ginger extract combined with carefully selected Japanese wellness ingredients for comprehensive support.I have been using this for a week so far and am happy with how I feel, a little more energised so I will continue to use.Great product!

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Refund policy

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